The Effect of Maritime Logistics Service Capacity on Clearing and Forwarding Firms at Lagos Seaport

I. Njoku¹ , P.U. Ofohaorji²

Section:Research Paper, Product Type: Journal-Paper
Vol.10 , Issue.4 , pp.8-13, Aug-2022

Online published on Aug 31, 2022

Copyright © I. Njoku, P.U. Ofohaorji . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

View this paper at   Google Scholar | DPI Digital Library

XML View     PDF Download

How to Cite this Paper

Abstract :
The research examines the effect of maritime logistics service (MLS) capacity on clearing and forwarding firms in the Lagos seaport. Both primary and secondary data were used for the work. A total of 310 questionnaires were administered via a simple random sampling technique to the MLS providers and freight forwarders. Whereas secondary data on cargo throughput and ship traffic were gathered from the Nigerian Port Authority (NPA). The tools for data analysis comprise trend analysis, Spear-man correlation and multiple regression statistics. The findings discovered that the linear trend line of the cargo and ship traffic at the seaport has consistently increased with 0.749 R-squared (R2) and 0.839 adjusted (R2) over a 27-year period. The result similarly proved that a significant relationship exits between MLS capacity and firms’ service quality (r = - 0.707, n = 300, p < 0.001). The coefficient of 0.654 implies a change of 10% in service quality which means a change of 6.54% in maritime logistics capacity, hence a statistically significant effect (T-statistic = 17.235, p = 0.000).

Key-Words / Index Term :
Maritime, Capabilities, Clearing, Throughput, Forwarding, Logistics, Seaport

References :
[1] Z. Zhang & M. A. Figliozzi, “A Survey of China’s Logistics Industry and the Impacts of Transport Delays on Importers and Exporters”, Transport Reviews, Vol.30, Issue.2, pp.179-194, 2010.
[2] B. C. Ndikom, “The Fundamentals of Freight Forwarding Management and Practice in Nigeria”. University of Ibadan Press, Ibadan, 2011.
[3] M. Stopford, “Maritime Economics”, Second Edition, London: Routledge, 1997.
[4] G. D. Kang, S. H. Ahn & M. K. Chai, “Development of the Scale to Measure the Logistics Service Quality”, The Korean Journal of Quality Management, Vol.36, Issue.2, pp.55-58, 2009.
[5] A. Erik “Logistics Capabilities for Sustainable Competitive Advantage”, International Journal of Logistics Management, Vol.10, Issue.2, pp.41-53, 2011.
[6] N. Miremadi, “Customer Satisfaction in Port Industry: A case study of Iranian Shipping”, Strategic Management Journal, Vol.20, Issue.7, pp.637-653 ,2011.
[7] B. C Ndikom “The Impact of Advanced Technologies and Telecommunications: Implications for Development of Nigerian Ports Industry, International Journal of Research in Commerce, Economics and Management, Vol.5, No.1. January, 2015.
[8] P. L. Yeoh & K. Roth, “An Empirical Analysis of Sustained Advantage in the US Pharmaceutical Industry: Impact of Firm Resources and Capabilities”. Strategic Management Journal, Vol.20, Issue.7, pp.637-653, 2015.
[9] D. Seok, “Empirical Study of Logistics Service Quality Factors Influencing Service Satisfaction on Supplying the Industrial Goods in the Tourism and Leisure Industry”, Journal of Business Logistics, Vol.18, Issue.2,, pp.31-41, 2016.
[10] E.Cladea,“Capabilities and Performance of Logistics Service Providers”, The International Journal of Logistics Management, Vol.4, Issue.2, pp.61-74, 2016.
[11] K. Z. Sohn, “Assessment of Logistics Service Quality Using the Kano Model in a Logistics-Triadic Relationship”, Transportation Research Part E: Logistics and Transportation Review, Vol.41, Issue.3, pp.217-234, 2017.
[12] T. Yorulmaz, “Maritime Transport Logistics Service Capabilities Impact on Customer Service and Financial Performance”, International Journal of Business and Social Research, Vol.2, Issue.4, pp.309-321, 2017.
[13] A. A. Zuraimi, Y. M. Rafi, I. M. Dahlan, M. N. Fadiah, “A Study of Logistics Development in the Malaysia Eastern Region: A descriptive analysis”, International Journal of Business and Social Research, Vol.2, Issue.4, pp.309-321, 2017.