Implementation of the EUCS Method and IS Success Model for Measuring the Satisfaction Level of Learning Management System Users

Dicky Yudha Pratama¹ , Kristiawan Nugroho²

Section:Research Paper, Product Type: Journal-Paper
Vol.12 , Issue.1 , pp.1-10, Feb-2024

Online published on Feb 28, 2024

Copyright © Dicky Yudha Pratama, Kristiawan Nugroho . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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Abstract :
Learning Management System is an online learning platform that facilitates users to participate in digital teaching and learning activities. Currently, Yayasan Sekolah Kristen Indonesia (YSKI) has adopted a Learning Management System (LMS) platform called SiSKY (Sistem Informasi Sekolah YSKI), which is implemented by all members of the school community. However, not all educational actors, both teachers and students have the skills to efficiently utilize the LMS. The challenges faced by users might come from various aspects, including technical issues, interface design complexity, feature limitations, or constraints in terms of accessibility. Along with the shift of learning from conventional to digital, SiSKY LMS as a learning management system needs to fulfill user expectations and comfort. Analysis of the use of LMS SiSKY is used to determine comfort and further development using 2 methods, namely EUCS (End User Computing Satisfaction) and IS Success model. The research population consists of teachers and students as direct users, with 450 respondents selected purposively using a purposive sampling method based on related criteria. Analysis and calculation of SiSKY LMS respondent data was carried out with PLS-SEM using SmartPLS 3. The results of testing and analysis show that teachers and students are SATISFIED with the use of LMS SiSKY with a mean value of 3.672. Further analysis shows that if the 3 hypotheses tested result in EUCS having a positive influence on LMS users, EUCS has a positive influence on System Impact, and SiSKY LMS users have a positive influence on System Impact. For effective e-learning system development, attention should be paid to increasing end-user satisfaction, encouraging active use, and ensuring the positive impact felt by users on the system as a whole.

Key-Words / Index Term :
EUCS, IS Success Model, LMS, User Satisfaction

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