Influence of Effective Communication on Organisational Performance in Public Sector Financial Services

M. Amsami¹ , U.A. Abubakar²

Section:Research Paper, Product Type: Journal-Paper
Vol.8 , Issue.5 , pp.33-40, May-2022

Online published on May 31, 2022

Copyright © M. Amsami, U.A. Abubakar . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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Abstract :
Research works assessing the effect of effective communication on organisational performance in public sector financial services organisations, particularly in Yobe State, are scarce. Therefore, this research tests the influence of effective communication on organisational performance in Yobe State Ministry of Finance, envisioning contribution to theory and managerial practice. The study adopted cross sectional survey research. Questionnaire was administered to a sample of eighty-seven (87)members of staff of the Ministry. Convenience sampling method was used to select sample of the study. Similarly, regression was applied to test hypotheses. Finding of the study showed that effective communication has a positive influence on organisational performance in the domain of the Yobe State Ministry of Finance. This study concludes that effective communication in organisations is essential practice that result in superior organisational performance. Hence, effective communication should be implemented in public sector organisations as a strategy for achieving greater organisational performance. This should be done using multiple channels of communication and ensuring that messages are complete, clear, concise, correct, and devoid of ambiguity, among others.

Key-Words / Index Term :
Communication, Effective, Ministry of Finance, Organisation, Performance, Yobe State

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