A Pragmatic Study of Efficacy on Usability of ATM

Rashmi Sharma¹

1. Bhusawal Arts, Science and P.O. Nahata Commerce College, Bhusawal, India.

Correspondence should be addressed to: rashmisharma9@gmail.com.

Section:Review Paper, Product Type: Isroset-Journal
Vol.4 , Issue.2 , pp.17-21, Feb-2018

CrossRef-DOI:   https://doi.org/10.26438/ijsrms/v4i2.1721

Online published on Feb 28, 2018

Copyright © Rashmi Sharma . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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Abstract :
It’s been since last half decade of 1990’s that India saw a drastic change with the way people stated withdrawing money. Earlier, one had to go to the teller counter, receive a token, wait for long hours till his token number is called out or displayed on the board and finally collects money from the teller. Automated Teller Machine (ATM) came with a sigh of relief and has now become a vital part of our society. Initially every bank had its own ATM, but today it is used not only for withdrawing money but also for various other functions and one can witness ATM of one bank being used by people having accounts in other banks too. It has been observed that using the ATM however at times can often be wearisome. This could be due to the procedure involved in using ATM, problem with design navigation menu, lack of knowledge of using ATM or its various other functions. This paper is mainly to understand the functions of ATM and its awareness among people and to analyse the process of using ATM and flaws experienced, if any, in using it. Various practical suggestions are also made to make it more user friendly.

Key-Words / Index Term :
ATM, PIN, Card, Navigation Menu, Interface

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