Enhancing Client Satisfaction in Design Build Project in Nigeria

Nathan Ikoja¹ , M.M. Muktar² , Nuru Gambo³

Section:Research Paper, Product Type: Journal-Paper
Vol.12 , Issue.1 , pp.9-15, Mar-2025

Online published on Mar 31, 2025

Copyright © Nathan Ikoja, M.M. Muktar, Nuru Gambo . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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Abstract :
Client satisfaction is closely linked to performance within the construction sector. Organizations that consistently achieve high levels of client satisfaction are better positioned to enhance their competitiveness in the industry. However, many clients often express dissatisfaction with the outcomes of their projects. Consequently, this study aims to explore how Design-Build contractors address these challenges. A total of 300 respondents, including clients, contractors, and consultants involved in completed design-build projects, were purposefully selected for the survey. Data analysis was conducted using IBM SPSS Version 22 and Warp PLS SEM 3.0v. The results highlighted that effective time management, a clear understanding of the performance brief, the attitudes of project managers, and the adoption of advanced technology are critical factors in achieving client satisfaction. Furthermore, the study emphasized the significance of trust, collaboration, and adopting a client-focused approach to ensure project success.

Key-Words / Index Term :
Design-Build (DB), Client Requirement (CR) and Client satisfaction

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