A Manager has a Duty of Care to Create a Culture of Care

Sarah E Wall¹

Section:Research Paper, Product Type: Journal-Paper
Vol.9 , Issue.1 , pp.10-15, Mar-2021

Online published on Mar 31, 2021

Copyright © Sarah E Wall . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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Abstract :
Managers have a duty of care to their employees, this duty of care should include providing the employee with an environment of a culture of care. To do this a manager needs to have the right soft skill awareness where they are able to create a psychologically safe environment, and that fosters a strong psychological contract between the employee and employer. Just over 50% of managers have received leadership training that included the essential soft skills, such as cultural awareness, or communication styles. This leaves a large gap of manager soft skill incompetence in the workforce. These gaps can be closed by understanding the foundations to creating and supporting employee psychological safety, and by reducing the social pain potential. Organizations are willing to sponsor and pay for managers to receive training to help close their gaps, however first the manager needs to recognize that they have soft skill incompetence. It is then up to the manager to find the right training, either internally or externally, to enable themselves to become soft skill competent. Psychologically safe environments elicit engagement, when employees are engaged productivity increases. Managers should concentrate more on creating a culture of care in their team rather than focusing everything on ensuring production numbers are where they are expected to be. Creating a culture of care for the employee will provide an advantage for the business, the associated return on investments (ROI) include: less attrition, higher productivity, reduction in absenteeism, and increased customer satisfaction.

Key-Words / Index Term :
Culture of care, Duty of care, Engagement, Manager, Psychological contract, Psychological safety, Social pain, Soft skills

References :
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