Relationship between Quality of Services and Electronic Soft Skills in Tourism Sector during the Corona Pandemic

Bassel Anwar Asaad¹ , Loura Mohammad Abbas² , Madline Mohamad Jonbolat³

Section:Research Paper, Product Type: Journal-Paper
Vol.10 , Issue.3 , pp.54-61, Sep-2022

Online published on Sep 30, 2022

Copyright © Bassel Anwar Asaad, Loura Mohammad Abbas, Madline Mohamad Jonbolat . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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Abstract :
Study aims to: Explaining electronic soft skills in hotels. Measuring dimensions of electronic soft skills and quality. Study the relationship between electronic soft skills and quality.. The descriptive analytical approach was relied on in the study. The data were analyzed by using SPSS and SMARTPLS programs, and the results were as follows: There is impact of electronic soft skills on the quality of services provided in 5-star hotels of the Syrian coast during the period of the Corona pandemic. There is effect of electronic communication skills on the quality of services provided in 5-star hotels of the Syrian coast during the period of the Corona pandemic. There is impact of the electronic leadership skill on the quality of services provided in 5-star hotels of the Syrian coast during the Corona pandemic period. There is impact of electronic decision-making skill on the quality of services provided in 5-star hotels of the Syrian coast during the period of the Corona pandemic. There is impact of the electronic time management skill on the quality of services provided in 5-star hotels of the Syrian coast during the Corona pandemic period.

Key-Words / Index Term :
soft skills, communication skill, hotel service quality, response, tangibility.

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