Full Paper View Go Back
Bridging the Gap: Exploring the Role of FinTech in Advancing Financial Inclusion in Nigeria
Uduak Udo1 , Augustine Okon Jacob2
Section:Review Paper, Product Type: Journal-Paper
Vol.13 ,
Issue.1 , pp.22-34, Mar-2025
Online published on Mar 31, 2025
Copyright © Udo Uduak Udo, Augustine Okon Jacob . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
View this paper at Google Scholar | DPI Digital Library
How to Cite this Paper
- IEEE Citation
- MLA Citation
- APA Citation
- BibTex Citation
- RIS Citation
IEEE Style Citation: Udo Uduak Udo, Augustine Okon Jacob, “Bridging the Gap: Exploring the Role of FinTech in Advancing Financial Inclusion in Nigeria,” World Academics Journal of Management, Vol.13, Issue.1, pp.22-34, 2025.
MLA Style Citation: Udo Uduak Udo, Augustine Okon Jacob "Bridging the Gap: Exploring the Role of FinTech in Advancing Financial Inclusion in Nigeria." World Academics Journal of Management 13.1 (2025): 22-34.
APA Style Citation: Udo Uduak Udo, Augustine Okon Jacob, (2025). Bridging the Gap: Exploring the Role of FinTech in Advancing Financial Inclusion in Nigeria. World Academics Journal of Management, 13(1), 22-34.
BibTex Style Citation:
@article{Udo_2025,
author = {Udo Uduak Udo, Augustine Okon Jacob},
title = {Bridging the Gap: Exploring the Role of FinTech in Advancing Financial Inclusion in Nigeria},
journal = {World Academics Journal of Management},
issue_date = {3 2025},
volume = {13},
Issue = {1},
month = {3},
year = {2025},
issn = {2347-2693},
pages = {22-34},
url = {https://www.isroset.org/journal/WAJM/full_paper_view.php?paper_id=3817},
publisher = {IJCSE, Indore, INDIA},
}
RIS Style Citation:
TY - JOUR
UR - https://www.isroset.org/journal/WAJM/full_paper_view.php?paper_id=3817
TI - Bridging the Gap: Exploring the Role of FinTech in Advancing Financial Inclusion in Nigeria
T2 - World Academics Journal of Management
AU - Udo Uduak Udo, Augustine Okon Jacob
PY - 2025
DA - 2025/03/31
PB - IJCSE, Indore, INDIA
SP - 22-34
IS - 1
VL - 13
SN - 2347-2693
ER -




Abstract :
Financial technology (FinTech) has emerged as a transformative force in bridging financial inclusion gaps, particularly in developing economies like Nigeria. Despite significant progress, millions of Nigerians remain excluded from formal financial systems due to infrastructural, socio-economic, and institutional barriers. This review explores the evolution of FinTech in Nigeria, its role in enhancing financial inclusion, and the theoretical and empirical underpinnings guiding this transformation. The aim is to identify how FinTech solutions can address systemic challenges and assess gaps in existing literature for future research directions. Results reveal that FinTech innovations, including mobile banking, digital payments, and micro-lending platforms, have significantly improved financial access for underserved populations. However, barriers such as digital literacy, regulatory constraints, and infrastructure deficits limit broader adoption. The discussion highlights the importance of demand-side factors, such as user trust and gender dynamics, and the interplay between FinTech and complementary infrastructure like digital identity systems and internet penetration. The conclusion underscores that while FinTech holds immense potential for advancing financial inclusion, its success in Nigeria requires targeted policy frameworks, stakeholder collaboration, and adaptive innovations tailored to local contexts. The novelty of this review lies in its integration of empirical findings with theoretical insights, identifying unexplored areas such as gender-sensitive FinTech solutions, environmental sustainability, and long-term socioeconomic impacts.
Key-Words / Index Term :
Digital banking, Financial Inclusion, Financial Technology, FinTech innovation, Nigeria
References :
[1] O. F. Etudaiye-Muhtar, “Financial Inclusion and Income Inequality in Nigeria,” Management of Sustainable Development, Vol.16, No.1, pp.75–87, 2024. https://doi.org/10.54989/msd-2024-0007
[2] N. G. U. Ebirim and N. B. Odonkor, “Enhancing Global Economic Inclusion with FinTech Innovations and Accessibility,” Finance & Accounting Research Journal, Vol.6, No.4, pp.648–673, 2024. https://doi.org/10.51594/farj.v6i4.1067
[3] T. Muhammad, B. B. Ngah, and A. F. M. Obad, “Financial Exclusion in Northern Nigeria: A Lesson from the Developed Countries,” AFEBI Islamic Finance and Economic Review, Vol.7, No.1, pp.45, 2022. https://doi.org/10.47312/aifer.v7i01.565
[4] N. M. O. Komolafe, N. E. E. Agu, N. O. G. Ejike, N. C. P. Ewim, and N. I. C. Okeke, “A Financial Inclusion Model for Nigeria: Standardizing Advisory Services to Reach the Unbanked,” International Journal of Applied Research in Social Sciences, Vol.6, No.9, pp.2258–2275, 2024. https://doi.org/10.51594/ijarss.v6i9.1590
[5] N. Y. J. Ololade, “SME Financing Through FinTech: An Analytical Study of Trends in Nigeria and the USA,” International Journal of Management & Entrepreneurship Research, Vol.6, No.4, pp.1078–1102, 2024. https://doi.org/10.51594/ijmer.v6i4.1001
[6] A. Siano, L. Raimi, M. Palazzo, and M. C. Panait, “Mobile Banking: An Innovative Solution for Increasing Financial Inclusion in Sub-Saharan African Countries—Evidence from Nigeria,” Sustainability, Vol.12, No.23, pp.10130, 2020. https://doi.org/10.3390/su122310130
[7] C. M. Ezeocha, “Financial Technology as a Tool for Promoting Financial Inclusion in Nigeria,” Deleted Journal, Vol.15, No.1, pp.166–181, 2024. https://doi.org/10.62154/qqr2sy50
[8] N. L. B. Benjamin, N. P. Amajuoyi, and N. K. B. Adeusi, “Marketing, Communication, Banking, and FinTech: Personalization in FinTech Marketing, Enhancing Customer Communication for Financial Inclusion,” International Journal of Management & Entrepreneurship Research, Vol.6, No.5, pp.1687–1701, 2024. https://doi.org/10.51594/ijmer.v6i5.1142
[9] A. Lagna and M. N. Ravishankar, “Making the World a Better Place with FinTech Research,” Information Systems Journal, Vol.32, No.1, pp.61–102, 2021. https://doi.org/10.1111/isj.12333
[10] P. Senyo and E. L. Osabutey, “Unearthing Antecedents to Financial Inclusion Through FinTech Innovations,” Technovation, Vol.98, pp.102155, 2020. https://doi.org/10.1016/j.technovation.2020.102155
[11] C. W. Cai, “Disruption of Financial Intermediation by FinTech: A Review on Crowdfunding and Blockchain,” Accounting and Finance, Vol.58, No.4, pp.965–992, 2018. https://doi.org/10.1111/acfi.12405
[12] N. A. O. Adelaja, N. S. C. Umeorah, N. B. E. Abikoye, and N. M. C. Nezianya, “Advancing Financial Inclusion Through FinTech: Solutions for Unbanked and Underbanked Populations,” World Journal of Advanced Research and Reviews, Vol.23, No.2, pp.427–438, 2024. https://doi.org/10.30574/wjarr.2024.23.2.2379
[13] M. Anifa, S. Ramakrishnan, S. Joghee, S. Kabiraj, and M. M. Bishnoi, “FinTech Innovations in the Financial Service Industry,” Journal of Risk and Financial Management, Vol.15, No.7, pp.287, 2022. https://doi.org/10.3390/jrfm15070287
[14] B. Mahmudi, “The Evolution of FinTech and Its Effects on Financial Decision Making: A Systematic Literature Review,” Deleted Journal, Vol.1, No.1, pp.174–181, 2024. https://doi.org/10.62207/fndptp12
[15] N. Kraus, K. Kraus, and N. Andrusiak, “Digital Cubic Space as a New Economic Augmented Reality,” Nauka Ta Innovacii, Vol.16, No.3, pp.96–111, 2020. https://doi.org/10.15407/scin16.03.096
[16] A. Paston and M. Harris, “FinTech 2.0: Software as the future of payments distribution,” Journal of Payments Strategy & Systems, Vol.13, No.3, pp.226, 2019. https://doi.org/10.69554/qamx7766
[17] K. Hommel and P. M. Bican, “Digital Entrepreneurship in Finance: Fintechs and Funding Decision Criteria,” Sustainability, Vol.12, No.19, pp.8035, 2020. https://doi.org/10.3390/su12198035
[18] D. A. Monroy and J. Corredor, “Regulando Fintech 2.0 y Fintech 3.0: Administración de riesgos y regulación prudencial (Regulating Fintech 2.0 and Fintech 3.0: Risk Management and Prudential Regulation),” SSRN Electronic Journal, 2019. https://doi.org/10.2139/ssrn.3522614
[19] J. U. Ahmed, A. Talukdar, M. M. Khan, R. Sharif, and A. Ahmed, “Flutterwave—A digital payment solution in Nigeria,” Journal of Information Technology Teaching Cases, vol. 13, no. 1, pp.50–57, 2022. https://doi.org/10.1177/20438869211063210
[20] J. Jiang, L. Liao, X. Lu, Z. Wang, and H. Xiang, “Can Big Data Defeat Traditional Credit Rating?,” SSRN Electronic Journal, 2019. https://doi.org/10.2139/ssrn.3312163
[21] A. Bhatia, A. Chandani, R. Divekar, M. Mehta, and N. Vijay, “Digital innovation in wealth management landscape: The moderating role of robo advisors in behavioral biases and investment decision-making,” International Journal of Innovation Science, vol.14, no.3/4, pp.693–712, 2021. https://doi.org/10.1108/ijis-10-2020-0245
[22] W. A. Adejumo and A. R. Tijani, “Improving Insurance Operations in Nigeria Through Digital Technologies,” Archives of Business Research, vol. 10, no. 11, pp.222–231, 2022. https://doi.org/10.14738/abr.1011.12651
[23] J. A. Omali, “Financial Inclusion to Enhance Women Entrepreneurship: A Conceptual Framework,” World Academic Journal of Management, vol. 11, no.4, pp.54–58, 2023.
[24] P. K. Ozili, “Determinants of interest in eNaira and financial inclusion information in Nigeria: Role of FinTech, cryptocurrency and central bank digital currency,” Digital Transformation and Society, vol. 2, no. 2, pp.202–214, 2023. https://doi.org/10.1108/dts-08-2022-0040
[25] U. B. Achugamonu, K. A. Adetiloye, E. O. Adegbite, A. A. Babajide, and F. A. Akintola, “Financial exclusion of bankable adults: Implication on financial inclusive growth among twenty-seven SSA countries,” Cogent Social Sciences, vol. 6, no. 1, 2020. https://doi.org/10.1080/23311886.2020.1730046
[26] M. Simatele and L. Maciko, “Financial Inclusion in Rural South Africa: A Qualitative Approach,” Journal of Risk and Financial Management, vol. 15, no. 9, pp.376, 2022. https://doi.org/10.3390/jrfm15090376
[27] S. Goswami, R. B. Sharma, and V. Chouhan, “Impact of Financial Technology (Fintech) on Financial Inclusion (FI) in Rural India,” Universal Journal of Accounting and Finance, vol.10, no.2, pp.483–497, 2022. https://doi.org/10.13189/ujaf.2022.100213
[28] N. M. A. Sakanko, N. S. U. Yahaya, and N. S. Abdullahi, “Financial Literacy and Financial Inclusion,” Zakariya Journal of Social Science, vol. 2, no. 1, pp.1–10, 2023. https://doi.org/10.59075/zjss.v2i1.227
[29] A. Abdullahi, A. H. A. Othman, and S. Kassim, “Financial inclusion enhancement through the adoption of Islamic microfinance in Nigeria,” International Journal of Ethics and Systems, vol. 37, no. 3, pp.486–505, 2021. https://doi.org/10.1108/ijoes-02-2021-0040
[30] L. Garba, M. Haruna, H. U. Ahmed, and S. Ladan, “Impact of Credit Procedure and Credit Requirement on Non-Financial Performance of Small and Medium Enterprises in Bauchi Metropolis, Nigeria,” World Academic Journal of Management, vol. 12, no. 1, pp.1–8, 2024.
[31] R. Osabohien, A. H. Jaaffar, N. Y. M. Yusoff, J. Ibrahim, T. A. Aderemi, A. A. Khalid, L. K. Yew, and O. O. Ovat, “Financial inclusion, socioeconomic shocks and social protection in Nigeria amidst COVID-19 pandemic,” Journal of Infrastructure Policy and Development, vol. 8, no. 7, pp.3616, 2024. https://doi.org/10.24294/jipd.v8i7.3616
[32] C. C. Ajekwe, “Assessment of Efforts at Expanding Financial Inclusion in Nigeria,” International Journal of Economics Finance and Management Sciences, vol. 8, no. 5, pp. 180, 2020. https://doi.org/10.11648/j.ijefm.20200805.12
[33] S. N. Agogbua, A. I. Umeaniba, and C. D. Mgbatogu, “Nigeria Start-Up Act, 2022 Disruption on Financial Services Technology Startups (Fintech): A Study of Moniepoint (Point of Sales) POS Agents in Anambra State,” International Journal of Small Business and Entrepreneurship Research, vol. 12, no. 2, pp.59–71, 2024. https://doi.org/10.37745/ijsber.2013/vol12n25971
[34] N. H. Samrgandi, “Assessing User Perceptions and Realities in FinTech Application Performance: A Comparative Analysis,” Interciencia, 2024. https://doi.org/10.59671/h13sz
[35] B. Sampat, E. Mogaji, and N. P. Nguyen, “The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective,” International Journal of Bank Marketing, vol. 42, no. 1, pp.38–65, 2023. https://doi.org/10.1108/ijbm-07-2022-0328
[36] G. Poi, “Financial Technology Innovation and Business Growth of Small and Medium-Scale Enterprises in Port Harcourt, Rivers State, Nigeria,” Journal of Economics Finance and Management Studies, vol. 7, no.7, 2024. https://doi.org/10.47191/jefms/v7-i7-48
[37] G. M. Y. Owusu, R. A. Bekoe, A. A. Addo-Yobo, and J. Otieku, “Mobile Banking Adoption among the Ghanaian Youth,” Journal of African Business, vol. 22, no. 3, pp.339–360, 2020. https://doi.org/10.1080/15228916.2020.1753003
[38] C. Chen, “Extending the Technology Acceptance Model: A New Perspective on the Adoption of Blockchain Technology,” Human Behavior and Emerging Technologies, vol. 2023, pp.1–14, 2023. https://doi.org/10.1155/2023/4835896
[39] C. A. Nwankwo, M. I. Kanyangale, and J. O. Abugu, “The Basics of a Mobile Money-Based Financial Service: Perceptions of University Students in Nigeria,” Foundations of Management, vol. 13, no. 1, pp.209–218, 2021. https://doi.org/10.2478/fman-2021-0016
[40] A. A. Ahmed, L. Jinshuo, and G. Ezekia, “Determinants of intention to adopt blockchain technology in Nigeria,” Science World Journal, vol. 19, no. 2, pp.482–491, 2024. https://doi.org/10.4314/swj.v19i2.25
[41] Y. O. Akinwale and A. K. Kyari, “Factors influencing attitudes and intention to adopt financial technology services among the end-users in Lagos State, Nigeria,” African Journal of Science Technology Innovation and Development, vol. 14, no. 1, pp.272–279, 2020. https://doi.org/10.1080/20421338.2020.1835177
[42] O. A. Ogu and K. Abasili, “Managing Credit Risk in Lending Institutions: A Study of Access Bank PLC, Nigeria,” International Journal of Research and Innovation in Social Science, vol. 7, no. 4, pp.922–929, 2023. https://doi.org/10.47772/ijriss.2023.7477
[43] D. Abis, P. Pia, and Y. Limbu, “FinTech and consumers: a systematic review and integrative framework,” Management Decision, 2024. https://doi.org/10.1108/md-07-2023-1136
[44] J. J. Aduba and B. Asgari, “Analysing and forecasting the diffusion of electronic payments system in Nigeria,” Technology Analysis and Strategic Management, vol. 34, no. 10, pp.1215–1233, 2021. https://doi.org/10.1080/09537325.2021.1950675
[45] H. N. Obiaigwe, “Traditional lending in Nigerian financial system and the emergence of Fintech,” Journal of Global Economics and Business, vol. 5, no. 18, pp. 211–224, 2024. https://doi.org/10.58934/jgeb.v5i18.285
[46] P. K. Senyo, S. Karanasios, D. Gozman, and M. Baba, “FinTech ecosystem practices shaping financial inclusion: The case of mobile money in Ghana,” European Journal of Information Systems, vol. 31, no. 1, pp. 112–127, 2021. https://doi.org/10.1080/0960085x.2021.1978342
[47] I. A. Akolgo, “On the contradictions of Africa’s FinTech boom: Evidence from Ghana,” Review of International Political Economy, vol. 30, no. 5, pp.1639–1659, 2023. https://doi.org/10.1080/09692290.2023.2225142
[48] O. David-West, I. O. Umukoro, and O. Muritala, “Adoption and use of mobile money services in Nigeria,” in IGI Global eBooks, pp.2724–2738, 2017. https://doi.org/10.4018/978-1-5225-2255-3.ch237
[49] A. H. Ahmad, C. Green, and F. Jiang, “Mobile money, financial inclusion and development: A review with reference to African experience,” Journal of Economic Surveys, vol. 34, no. 4, pp.753–792, 2020. https://doi.org/10.1111/joes.12372
[50] B. M. Nwidobie, “Financial inclusion index in Nigeria: An exploratory analysis,” International Journal of Publication and Social Studies, vol. 4, no. 1, pp.26–36, 2019. https://doi.org/10.18488/journal.135.2019.41.26.36
[51] L. Van Hove and A. Dubus, “M-PESA and financial inclusion in Kenya: Of paying comes saving?” Sustainability, vol. 11, no. 3, pp.568, 2019. https://doi.org/10.3390/su11030568
[52] G. Byegon, “Linkage between self-control, financial innovations and financial inclusion: A moderated mediation analysis across levels of financial literacy (The case of owners of microenterprise in Kenya),” European Journal of Business Management and Research, vol. 5, no. 4, 2020. https://doi.org/10.24018/ejbmr.2020.5.4.294
[53] C. I. Ibiam and J. E. Nwogo, “Effect of financial technology (FinTech) on financial system development in Nigeria: 2005–2018,” The International Journal of Business & Management, vol. 9, no. 7, 2021. https://doi.org/10.24940/theijbm/2021/v9/i7/bm2107-019
[54] T. O. Soetan, E. Mogaji, and N. P. Nguyen, “Financial services experience and consumption in Nigeria,” Journal of Services Marketing, vol. 35, no. 7, pp.947–961, 2021. https://doi.org/10.1108/jsm-07-2020-0280
[55] S. M. Chege and D. Wang, “The influence of technology innovation on SME performance through environmental sustainability practices in Kenya,” Technology in Society, vol. 60, pp.101210, 2019. https://doi.org/10.1016/j.techsoc.2019.101210
You do not have rights to view the full text article.
Please contact administration for subscription to Journal or individual article.
Mail us at support@isroset.org or view contact page for more details.